Gartner: 81% of CFOs intend to exceed contractual obligations during COVID-19 outbreak

March 23, 2020March 24, 2020 GaryPageau Gartner

A Gartner, Inc. cohort of 200 CFOs on March 17 revealed 81% intend to offer benefits to their hourly employees exceeding any contractual obligations during the coronavirus disruption. As many as one-third intend to offer full monetary compensation during the period.

“Many view this as a good ethical gesture, and this is also about seeing the bigger picture and finding creative ways to ensure business continuity in times of crisis,” said Dennis Gannon, vice president, advisory for the Gartner Finance practice. “Not only do companies want to emerge from the crisis with an experienced and engaged workforce, but they also want to mitigate the risks of employee fraud and misconduct that rise significantly during times of uncertainty.”

Which scenario for paying hourly workers is most likely that you are considering?

“It remains the CFO’s first responsibility to do everything they can to support their organization and its employees in such a difficult time,” said Gannon. “That also means seeing the opportunity to reinvent old and broken processes, especially when that can keep the business running and keep staff engaged.”CFOs reported a variety of actions they are considering to support employees:

Expanding work from home and sick policies, and adjusting work schedules and non-illness related flexibilities (such as for childcare needs) to ensure tasks and projects get completed
Tracking state benefits for hourly workers
Considering offering childcare for employees who have to continue coming to work
Offering remote working equipment such as modems and routers if needed
Allowing employees to donate sick leave to one another

The financial impact of COVID-19 is just beginning to emerge and there are many unknowns and uncertainties. CFOs are beginning to shift their attention from crisis mode towards minimizing the downside impact. Most CFOs (51%) have not yet adjusted internal targets even though there is little chance they will be met this year.

“There’s no good way for most CFOs to reset targets with any certainty,” says Gannon. “Instead, many CFOs are assuming that targets won’t be met and are taking steps to ensure ongoing working cash flow to support operations, such as securing access to credit and planning for possible repatriation scenarios.”

In terms of managing the finance function, CFOs were broadly optimistic with 90% reporting that only a minimal amount of accounting close procedures cannot be executed off-premises. CFOs are most focused on critical third parties, and how they can work together to adapt working processes to function well during the coronavirus disruption.

For example, many CFOs have used this crisis as an opportunity to transition towards automated clearing house (ACH) payments instead of check writing. They’ve also shifted towards videoconferencing options for auditing physical inventories.

“Now is the time to deepen collaboration with vendors, auditors, or customers,” said Gannon. “Take advantage of relevant solutions that have been put off in the past.”

Gartner clients can read more at CFO Actions in Response to COVID-19: Week of 16 March 2020. Nonclients can read more here and find a selection of coronavirus-related resources here.